Frequently Asked Questions

Looking for some answers? Need help?

You're not the only one! Have a look below at some of the frequently asked questions.
I saw a photo on your website that I loved, but it's not in your print shop. Can I order it?

Absolutely, my print shop is just a curated collection of some of my favourites, but any photo you see on my website can be ordered as a print. Saw something you are interested in? Please do not hesitate to send me an email directly at hello@robconniff.com or use the form on my contact page to reach out.

I received my order but I have changed my mind. Can I return or exchange it?

Because the prints are made to order I am unable to accept returns or exchanges. However, if you have an issue with your order, please contact me and I will do my best to make things right. If you have changed your mind within 12 hours of placing your order, send me an email directly at hello@robconniff.com and I will see if it is possible to cancel it.

I saw a photo in the print shop I love, it's only available in square dimensions. Can I order the prints in different dimensions?

There are a few prints in the shop that are only available in a square. When I am editing, some photos are more suited to be square and some rectangle, some can be both. I have tried to take into account the most standard sizes of frames, but it doesn’t always work. If you see a photo that you are interested in but the dimensions don’t work for you, email me directly at hello@robconniff.com and I will try my best to see if we can come up with a solution.

Can I order prints in specific dimensions or in larger dimensions than available in the shop?

Yes, but there are some limits. As flattering as it would be to have one of my photos as wallpaper covering your wall, I will want to check with the printer to make sure that we won’t be losing any image quality. If you are looking for a larger size or other specific dimensions, email me directly at hello@robconniff.com. I will get back to you with the prices for the print and shipping.

I am placing an order and didn't see any taxes or duty?

For orders shipped to destinations within Europe and the UK, there are no customs or import taxes. For orders destined for the rest of the world, your package may be subject to customs and import taxes. The responsibility for payment of any additional charges rests with the customer.

Didn't find your answer?

Send me an email and I will be happy to answer your questions.
I saw a photo on your website that I loved, but it's not in your print shop. Can I order it?

Absolutely, my print shop is just a curated collection of some of my favourites, but any photo you see on my website can be ordered as a print. If you see something you are interested in please do not hesitate to send me an email directly at hello@robconniff.com or use the form on my contact page to reach out.

I received my order but I have changed my mind. Can I return or exchange it?

Because the prints are made to order I am unable to accept returns or exchanges. However, if you have an issue with your order, please contact me and I will do my best to make things right. If you have changed your mind within 12 hours of placing your order, send me an email directly at hello@robconniff.com and I will see if it is possible to cancel it.

I saw a photo in the print shop I love, it's only available in square dimensions. Can I order the prints in different dimensions?

There are a few prints in the shop that are only available in a square. When I am editing, some photos are more suited to be square and some rectangle, some can be both. I have tried to take into account the most standard sizes of frames, but it doesn’t always work. If you see a photo that you are interested in but the dimensions don’t work for you, email me directly at hello@robconniff.com and I will try my best to see if we can come up with a solution.

Can I order prints in specific dimensions or in larger dimensions than available in the shop?

Yes, but there are some limits. As flattering as it would be to have one of my photos as wallpaper covering your wall, I will want to check with the printer to make sure that we won’t be losing any image quality. If you are looking for a larger size or other specific dimensions, email me directly at hello@robconniff.com. I will get back to you with the prices for the print and shipping.

I am placing an order and didn't see any taxes or duty?

For orders shipped to destinations within Europe and the UK, there are no customs or import taxes. For orders destined for the rest of the world, your package may be subject to customs and import taxes. The responsibility for payment of any additional charges rests with the customer.

Didn't get your answer?

Send me an email and I will be happy to answer your questions.